We collect personal data that you provide directly to us, as well as certain information collected automatically when you use our Website.

Information you provide to us
When you submit a booking form, contact us, or subscribe to our newsletter, we may collect:
•    full name and title;
•    email address and telephone number;
•    country of residence and postal address;
•    nationality, passport number, date of birth, and passport expiry date (where required for park permits, lodge bookings, or domestic flights);
•    travel dates, party composition, and accommodation preferences;
•    dietary requirements, medical conditions, allergies, and other special requirements you choose to disclose so that we can deliver the Services safely;
•    emergency contact details;
•    any other information you choose to share with us in correspondence.

 

Payment information
Payments for our services are processed by a third-party payment processor (such as Stripe). Your full payment card details are entered directly with the payment processor and are not stored on our systems. We receive only limited transaction information, such as confirmation of payment, the last four digits of the card, and the cardholder name.

 

Information collected automatically
When you visit the Website, we and our analytics providers may automatically collect:
•    IP address and approximate location;
•    device type, operating system, and browser type;
•    pages visited, time spent on pages, and referring website;
•    date and time of access.
This information is collected through cookies and similar technologies (see Section 7).